PRIVACY POLICY
First version: 04/28/2023
Updated: 01/15/2024
Callyope (“Callyope”) values your privacy. This Privacy Policy applies to the Callyope Website and Mobile-App Applications (the “Service”), and Callyope content, such as text, graphics, videos, images, information, and other material (“Content”). It describes how we use, secure, collect, and share information of our users.
If you have any questions about our collection and use of your information, please contact us at contact@callyope.com
1. The Information we collect
We only collect information you provide. When you create an account with Callyope, we may ask for information to process your registration, including an email address and password. If you connect or sign in to our Service or Content using a third-party service, we will use that third-party service to authenticate you. We collect this information so that it can be used for the purposes explained in this Privacy Policy.
Callyope collect also information needful for the operation of the Service:
– Answers and scores from questionnaires
– Recording of your voice during voice tests
Non-Personally Identifiable Information. When you use the Service, we may also collect and store information about the mobile, computer or other devices you use to access our Service and about how you use them. We may also collect and store information such as your IP address, language, operating system, unique device identifier, mobile network information including phone number, the date and time of your usage.
2. How we use that information
We use the information we collect to operate and provide you with the Callyope Service and Content. This includes, but is not limited to:
– Authenticating your login
– Protecting our intellectual property or other rights
– Managing and improving our business, Service and Content.
We reserve the right to email you (i) to address account issues or (ii) you request a reset password or (iii) as required by law.
We also reserve the right to use or share non-personal information (e.g., de-identified or aggregate data) for any purpose.
3. Sharing your information with third parties
WE WILL NOT SELL, SHARE, OR TRADE THE PERSONAL IDENTIFIABLE INFORMATION (PII) YOU SUBMIT TO ANY UNRELATED THIRD PARTIES, MASS MARKETERS, OR TO OTHER NON-AFFILIATED ENTITIES FOR THEIR MARKETING PURPOSES WITHOUT YOUR CONSENT. Your PII will not be visible to other users of the Service unless you provide them with access to it.
We may share your personal information in various ways, including, without limitation:
Service providers and agents. We may share your information with certain third parties selected by us to help support our operations. These include, for example, services that help us send emails and track customer service requests.
Compliance with law and law enforcement requests, and protection of our rights. We may disclose your information when we have a good faith belief it is reasonably necessary to (i) meet any applicable law, regulation, legal process, court order, governmental request or other legal mechanism, (ii) enforce applicable Terms of Service, including investigation of potential violations, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) protect against harm to the rights, property, safety of Callyope, our users, or the public.
Consent. We may disclose your information when we believe we have your consent to do so, such as when you contact customer service and ask us about your account, or when we have the consent of someone we believe is authorized to consent on behalf of you, such as the physician associated with your account.
4. Use of cookies
We and our partners use various technologies to collect and store information when you use our Service or Content, and this may include sending one or more cookies or anonymous identifiers to your device. Cookies are small text files placed on the browser of your computer or mobile device when you visit a website or use an application.
This information is not personally identifiable and is used only to improve the Service or Content and enhance your experience. Cookies are not used to retrieve PII from your computer or device, or to retrieve other information from your computer or device for purposes that are unrelated to the Service or your interaction with the Service. We reserve the right to disclose or utilize any of this information in aggregate form, for any purpose, in our sole judgment.
You may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Note that this may cause some features of the Service to work incorrectly. Please note that cookie-based opt-outs are not effective on mobile applications. However, on many mobile devices, applications users may opt out of certain mobile tracking activities via their device settings.
5. Accessing, reviewing and deleting your information
You may access or delete information we have collected about you by contacting us at the contact information listed at the bottom of this Privacy Policy.
6. Keeping your personal information secure
We have implemented and maintained high security practices to protect against the unauthorized access, use, modification, destruction or disclosure of your personal information. However, no method of transmission or storage is completely secure, and we therefore cannot guarantee absolute security.
7. Consent to processing and transfer of information to France
If you access the Callyope Service or Content outside of France, you fully understand and unambiguously consent to the transfer of your personal information to, and the collection and processing of such personal information in France.
8. Changes to Privacy Policy
This Privacy Policy may be updated by Callyope from time to time. If Callyope makes material changes, we will provide notice to you either by email or by the application. Please note that unless otherwise provided by applicable law, your continued use of our Service or Content means that you agree with, and consent to be bound by, the updated Privacy Policy.
9. Contact Information
We welcome inquiries or comments about our Privacy Policy by emailing us at: contact@callyope.com
or by sending a letter to the following address:
Callyope
99 Avenue Achille Peretti
92200 Neuilly sur Seine
FRANCE